Attractions, Reviews

Cadbury World Review

Star Rating:⭐⭐⭐⭐


A true family and chocolate filled day!


Let’s start with the booking process, I would strongly advise you book through the Cadbury World website.

I would make sure to pre-book all of your tickets to Cadbury World. It is a very popular tourist attraction and without pre-booking your tickets, you can risk not being able to gain entrance on your chosen date and time.

Also, make sure to fill out all of your details clearly and be specific on all the types of tickets in your order, it will save a lot of confusion and apprehension further down the line.

It is quite easy to navigate through and find the right section in order to reserve your tickets and process your booking.

Once you are in the section of the website where you book your tickets, it automatically takes you through to the right pages, so you can select your chosen date and time as well as including all of the types of tickets that you want in your order.

There are different ticket choices for you to select, depending on who you are going with. There are adult tickets, children’s tickets (aged 4-15 yrs old) student tickets (bringing student ID), tickets for those who are senior citizens (60yrs +), Family of 4 (max 2 adults) and Family of 5 (max 2 adults)

Booking your tickets is a very clear process which is easily followed and you can review, before you finalise it.

When I book my Cadbury World tickets through their website, I select a student ticket, which is £12.21, where an adults ticket is £16.15. Then I select a carer’s ticket, for the person who accompanies me. This ticket is completely free of charge.

You will be asked to fill in some of your personal details as part of your order, including your email address.

Once your booking confirmation comes through to your email, I would suggest that you make a note of your booking reference that is stated on that email.

You will need to show it to a staff member at the till, when you arrive and before you enter the tour.

If you select a carers ticket as part of your order, you will receive a second email. It will ask you to phone up Cadbury World on the day before you go to Cadbury World.

The number that you have phone will be clearly specified on the email you receive. When you call them, confirm your reference number and tell them you are a wheelchair user and are coming with a carer and that you will need assistance on the tour.

When entering the exhibition, you will be asked to provide evidence of your disability to be sure to get your carer in, along with you.

I have visited the Cadbury World exhibition a number of times and have ordered a taxi to take me there or my parents have kindly drove me there.

So, I am not sure exactly of the transport links and the best way to get there. But whatever mode of transport that you choose to use to get to Cadbury World, the options and directions are clearly written on the Cadbury World website.

I would suggest that before the day of your tour, you decide on how you are getting there and find the directions via the Cadbury World website, to plan your journey ahead of time.

When pre-planning your journey to Cadbury World, I suggest factoring in your travel time and then at least ten minutes more in case of traffic.

You also need to consider the time of year you are going to Cadbury World. It is a popular tourist attraction for everyone, particularly for families, large groups and school trips.

You need to be aware of the amount of the time you want to spend at Cadbury World as you will get caught in crowds and long queues, you don’t want to be ill prepared and it to have a negative effect on your experience at Cadbury World.

As for parking within the grounds of the Cadbury World exhibition, it is quite a big car park which you can park easily within.

But again, I’d be aware of how busy the exhibition can be as this can limit the amount of car parking spaces available. This is another reason why you should get there with plenty of time to spare, before your tour to ensure you get a car parking space.

There are spaces specifically designated to the different groups of people, coming to Cadbury World. The different ones are clearly marked, so they can be identified easily. The disabled spaces are a decent size, so whatever your mobility difficulties, you will be able to use the space without any trouble.

Taxis and cars that are just dropping people off or picking them up also have designated spots to pull into. There are also car parking spaces for those cars who contain small children and families.When you go to park, you need to be aware of minibuses being parked in the car park as a result of school trips being present on that day. It may affect your ability to park.

I love how the car parking spaces for those with mobility issues are bigger than the rest in the car park and that these spaces are the closest to the exhibition entrance, compared to the others, which prevents those with mobility issues from walking long distances. It really does show that Cadbury World has done some forward-thinking and has taken all needs of their visitors.

When you get inside Cadbury World, be warned that the attraction will be busy and you will have to weave in and out of crowds to get through to the tills to check-in and then to the tour’s checkpoint. Remember to have your reference number at hand to be able to gain entrance to the tour itself.

For those who are disabled and/or are in wheelchairs, you will be directed to the front of another queue and showing your reference number, you will be admitted to the tour.

Before you go through the first set of double doors into the tour, you and your carer will be given green wristbands to wear, this will alert staff members who are positioned at points around the tour of your presence and that you may need assistance during the deration of your tour.

Accessibility 2


I would estimate the tour to be roughly 1hr 30 minutes, but it depends how long you spend at each part of the exhibition. That part is up to you. It also depends on the extent of queues that you have to join, while going around Cadbury World.

The tour has something for all the family and it is a good value for money. You can learn about the history of Cadburys chocolate, the interactive experiences, writing your name in chocolate, the Cadbury’s Kadabra’s ride, I would say it’s similar to the it’s a small world ride at Disneyland. Then there is a green screen experience, where you can have your photo taken against any background related to Cadburys chocolate to take home with you as a souvenir. Then, of course, there is the melted chocolate tasting. You can have a small cup of melted chocolate with two toppings of your choice. Yum.

When you push through the first set of double doors, you enter a rainforest where you see how the cocoa bean was formed and how it grew in the rain forest. It leads onto how men took the cocoa bean and started to manufacture it into Cadbury’s chocolate. The history then takes us into a screening where you learn about how Cadburys company grew to how it is today.

The history of Cadburys chocolate is very interesting and informative. Now I am older, I have become more appreciative of the rich history behind the world Cadburys.

I would say adults and teenagers are more likely to enjoy and benefit from this part of the tour. However, Cadbury World have introduced the use of holograms and recordings of the Cadbury family to explain more about the history, which I would say is more effective than reading about it as it is more visual and interactive, allowing it to keep people’s attention.

The disability access around the history sections is good. There is space to move around and view everything at your leisure. Though this is true, you might have to quickly get to the front of the crowds, to be able to see everything and get the full impact of the history of Cadburys.

Also, on the theme of disability awareness, I have noticed that there has been an increase of it in the history section.

While the holograms are describing the history, there is a woman on a small screen alongside, interpreting the dialogue into sign language.




There was also a lady on a screen interpreting the dialogue of the Cadbury family expressing their success of being able to expand their small family business into something much bigger.

I feel having a sign language interpreter at these sections really shows that Cadbury World are adapting and updating its resources to enhance everyone’s experience on the tour.

If you are in a wheelchair, you can’t necessarily join in with the next part, I love it as it is an interactive experience, which I can watch my carer join in, amongst the other people that is in this section of the tour.

The interactive experience involves you going on a journey to learn about the cocoa bean and how it is made into the Cadbury’s chocolate we all love.

Before you go into this screening, there is a safety announcement to warn customers with any medical conditions that may be activated by any sudden or abrupt movement are advised to sit in the back rows of the screening of the history of the cocoa bean.

I like that this announcement is made, before the video is shown as it demonstrates awareness and courtesy for everyone, especially those who have medical conditions.

Having been to Cadbury World before, I know that as you watch the history of the cocoa bean, there are times during the screening where if you sit on the front three rows, you will be shook and jolted in response to what is shown on screen.

Those who cannot get out of their wheelchairs, you can’t exactly experience the full impact of the interactive element of this showing, but you can still get involved as you can make sure that your carer is sitting in the front row and watch her as she or he gets the full impact of the interactive experience.

I think you will like learning about the rich history of Cadburys chocolate and while you discover it, you get the chance to tuck into chocolate bars which you are given to you at the start of the tour. I believe this makes the tour and the history, all the more authentic.

After you have finished learning about the history of Cadburys chocolate,you are to go a floor up to go onto the Kadabra ride. I would say it is a cocoa bean version of the ‘it’s a small world after all’ ride in Disneyland.

When I originally went to Cadbury World for the first time, there was no obvious sign of a lift or we weren’t told that there was any lift.

But don’t worry, I found one that goes to the upper floors and back down again, so wheelchair users and disabled people can access all points of the tour.

What I will say though, is the lift is small size, so be prepared when you manoeuvre into it and inside of it.

Having been to Cadbury World and on the Kadabra ride a few times, I would like to warn you that the queues are very long and there can be the backlog of people from all different tour times. You can be in the queue from anything between 10-40 minutes.

But if you are wearing a green wristband, it entitles you, your carer or whoever you are with to skip straight to the front of the queue.

I am happy that those in wheelchairs and/or are disabled can jump the queues, it stops the feelings of the claustrophobia of being in the queues as well as preventing those in wheelchairs being able to navigate through such tight areas or preventing those who are disabled from standing on their feet for too long.

On the last time, I visited Cadbury World, my carer and I got to the front of the Kadabra ride queue when a few members of staff came over to us. The two of us prepared to go on the ride, but we got told that the adapted car, made specifically for wheelchair users was out of commission.

I was disappointed about this as it is a big part of the tour and I was missing out on it. Luckily, I have been on it before, so I know what happens.34485653_10215072790760625_5189976302244855808_n

But I am saddened because I go with different people each time, who haven’t been before and therefore haven’t experienced this ride before and they are missing out because I can’t get into the other cars.

I also must point out is that it has been broken the last few times I have visited Cadbury World.

But, by all means, when you go into Cadbury Word, do ask a member of staff whether the adapted car on the Kadabra ride is working or not. It may be operating again when you decide to visit the attraction.

Whatever state the adapted car is on the Kadabra ride is in, I am puzzled how the car can stay out of commission for long.

The attraction has a lot of people visiting it on a daily basis and a number of those visitors are wheelchair users and will need to use this particular car on their tour, so why hasn’t it been fixed.

It may be an idea for Cadbury World to introduce a second adapted car in the Kadabra ride, to ensure wheelchair users can experience the ride for themselves, despite one of the adapted cars being of commission.

After the Kadabra ride, ask for help from members of staff to get you to the next part of the tour. In this section, you now have the chance to write your names in melted chocolate.

There are no physical barriers in this part but depending on how busy this part is on the time you go, it may be difficult to navigate and manoeuvre around so many people to get your turn at the counters. It is enjoyable part of the tour, just make sure you are close enough to the counter to write your name in melted chocolate independently.

Following the tour layout, you will find yourself in queues to get your photo taken against a green screen. It is up to you which background you have in your photo. While you queue up, you can see examples of all the different options, complete with props.






There’s having your photo taken inside a Flake bath, while you wear shower caps and hold rubber ducks along with your shower scrubbers.






You can surf on Dairy Milk chocolate bar in space, posing any way you want. I love this one as it so simple, but it stands out.








My personal favourite is having a photo with the drumming gorilla from the old Cadbury’s chocolate advertisement. Taking props from the nearby buckets and standing in position, you can pretend to be playing a guitar or playing the trumpet while the gorilla plays the drums.








One that I haven’t tried is the one where you can join the caramel bunny in her habitat.

Another one, I haven’t chosen, wascrossing the finish line in the Cadbury World Olympics. This one, I would like to do and I plan to choose next time I go to Cadbury World.

If you are wearing green wristbands, you can get to the front of the queue, choose your background and props and have your turn in front of the green screen. The members of staff have patience and help you get positioned before taking the photograph.


Once the photograph is taken, you can have the chance to preview it. Unfortunately, you are unable to preview the complete photo with your chosen background. The least you can see is how you are positioned and how your facial expressions look as well as making sure your eyes are open.

If you’re not happy with these, or you want to pose a different way in the photo, you can have the photograph taken again. You can also ask whether there is a possibility for you to choose another background to have a photo taken with.

When you are happy with these photos, you receive slips of paper with a code which you can take down to the photo desk to preview your complete photo.

After you have given your code or codes to the man or woman behind the desk, they will enter it and your photo will appear on the screen.

I love viewing the photos before you purchase them as you can be sure that you are happy with it. If you do decide to purchase it, you can choose how your photograph is presented.

There’s the choice of it being in a photo frame, on a magnet, on a keyring or in a photobook, complete with facts and trivia from Cadbury World.

It is completely your choice on which one you purchase or if you don’t purchase one at all. But if you do, I must warn you that each form has a price tag on it. You must pay it, in order to take your photo home.

You can choice to buy the photos in different forms separately, or you can buy a combination of different ones for a fixed price.

Though you can see them as expensive, be prepared to pay at least £10, the photos are great momentums to take away with you and a wonderful memory of the day you spent at Cadbury World with your close friend or the person who person who poses as your carer.

Only with your purchased photographs, will you receive a digital code in which you can use via to download a digital copy of the photo you have brought. This allows you to keep a photo of your day at Cadbury to use via social media etc.

Clutching your photographs, you move along the tour and join the queue to taste some melted chocolate.

Once you get to the front, you are given a cup of the chocolate liquid, then have the choice to have it plain or select two toppings to go inside of it.


The choices of the toppings are written on a board on the wall, beside the counter which you get given the melted chocolate.

Under the names of each choice of topping, written on the board on the wall, are details of what each of the toppings contain.

I think this is a good thing to do as it informs people exactly what the topping is made of and alerts people to whether they can have it, depending on whether they are vegetarian or have any allergies.

When you are given the melted chocolate, it may seem a small serving in a small cup, but trust me, the cocoa liquid is thick and rich. Then with two toppings added into it, it can get very sickly, very fast.

But don’t let that stop you. Be sure to try it and get all of the family and friends to have some! It is delicious.

Leaving the melted chocolate behind, you will embark down advertising avenue. This is where you can see all of the different adverts that Cadbury has ever released from back when Cadbury first started.

Though it may sound boring to some people, it is very visual and fascinating to see all the adverts, from the beggining, some dating back to before I was born.

By watching all of these adverts, you can see how technology has progressed in the way the different adverts are constructed. As a ex-media student, I loved this and was able to identify the changes of technology in the different adverts.

Watching all of the adverts from the very beginning, I must say that my favourite one remains to be the gorilla playing the drums. I absolutely love it, more so by the fact that Cadbury World has an animatronic model of the gorilla who plays the drums at the touch of a button.

The last section of the tour is very interactive and enjoyable. All of the activities involve people running around and jumping on floors, stamping their feet to make things happen.

Children enjoy stamping their feet to make a slab of Dairy Milk chocolate break into pieces and then stamping their feet again to melt the chocolate.

There are activities like this all over this section. It’s perfect for families to compete against each other and have a laugh, but not for those people who can’t join in these activities.

The only fun that I could join in on was pushing buttons and pulling on leavers to try and make a cocoa bean grow into a healthy tree.

I hope they bring in more disability orientated activities into this section as soon as possible, where everybody can join in, despite your disability.

Pushing through the last set of double doors, you finally walk into the Cadbury World shop. It is difficult to describe the exact contents of the shop. It sells all of the chocolate you can imagine, there are also gift bags which contains different selections, so you can choose which combinations you would like. There are also toys and stationery related to the Cadbury World exhibition available for you to purchase.

I remember when I came to Cadbury World as a child, I used to whizz around, snatching everything I could reach off the shelves and passing them to my parents, begging them to buy these items for me.

Now I am older, I have felt sick from eating too much chocolate during the tour, that I was more restrained when I went into the shop. But, you nor I could resist buying a selection of chocolates to take home.

You can buy a range of chocolates for you and your family to enjoy whenever you please. All of the contents of the shops are reasonable priced, but I would recommend that you be mindful of how much you buy. It soon adds up, especially if you have already brought photos of yourself on the Kadabra ride or of your green screen experience.

Personally, I prefer the momentums that I brought of my green screen experiences. They are up in my bedroom and are lasting memories of my days out at Cadbury World.

When you’ve finished the tour and have spent time browsing in the shop, I suggest you delve into the delights of the Cadbury World Café. The café offers sandwiches, cakes and drinks, including the best hot chocolate that I have tasted in a long time. Don’t miss out!

An overview of the Cadbury World exhibition from a disability point of view, is my experience to be positive one. It is a great day to enjoy with your family and friends. You can create memories here that you wouldn’t be able to anywhere else.

I enjoy how confident I can be and how I can be a tour guide to who comes with me as there isn’t many physical limitations for me as a wheelchair user.

Take your time to enjoy all of the parts of the tour and take as long as you need for you to do so. You brought the tickets, so feel free to get the most out of your day.

There’s nothing to worry with accessibility and there are members of staff at hand to ask for help when you need them.

Before you start your tour, I would be sure to ask any member of staff about anything you are unsure of, despite whether you think the question or worry is to trivial.

Ask about the layout of the tour, if you are confused about that or anxious about being able to get to everything and the best route for you to do.

On my last few visits to Cadbury World, I have been disappointed to find that the adapted car on the Kadabra ride has not been working, so I would recommend, on your arrival, that you ask a member of staff whether every part of the tour is in working order.

Cadbury World 2019 Update 

I recently revisited Cadbury World and this time the disabled cart on the Kadabra ride was in service. I was excited to be able to try the ride again. Since my last visit to Cadbury World I have got a new wheelchair and when trying to get into the Kadabra cart my wheelchair could not fit. This prevented me from going on to the ride. Luckily I have been on it before but I think Cadbury World need to consider getting a bigger adapted cart to suit everyone’s wheelchair. On the positive side, the staff made sure to give me a large bar of chocolate to compensate for not being able to go on the ride.  I would have preferred to have gone on the ride but I cannot critique the way the staff handled the situation. 

I was also able to try the 4-D Cadbury World Experience. The staff were very friendly and accommodating as we were caught up in the middle of a school trip. The members of staff had advised us to try the 4-D experience first before the tour due to how busy it was.  The lift down to the screen was in itself an experience. It featured the Mini-eggs bird getting up to mischief. Once we got into the 4D cinema we were given 3D glasses and I was shown to the wheelchair bay. As there was no seat transfer I was unable to enjoy the whole experience of the chairs moving, however, I was able to enjoy the short 3D film. The film itself was very kid-focused so if you went as a young family it would be pretty fun but maybe less so for older kids. 



Lastly, I have great pride in announcing that there is a brand-new ‘Changing Place’ facility in the Cadbury World exhibition! The facility is well equipped with all of the items that is expected to be in there.

Be sure to ask any staff member, whether the ‘Changing Place’ facility is operating properly. Make sure to take your own sling and radar key with you on the day of your visit. If you do not have your radar key at hand, don’t worry, the exhibition would have one behind their main desk in the entrance.

I love how Cadbury World has introduced a ‘Changing Place’ facility and it is all equipped with everything that is needed.

I also am appreciative that the facility is radar key operated, preventing those who do not need to use the facility from gaining access to it.

It reinforces the disability awareness at Cadbury World and that they have put everything in place for everyone to have the full experience there.

Cadbury World – ‘Changing Place’ –  2019 Update 

I have recently visited Cadbury World and have once again used the Changing Place facility. I am happy to say it has been maintained in every way. The facilities were all in top condition and it was impeccably clean. I had used the facility at the end of the day and was pleased to see the man in charge of maintaining it was so efficient and thorough. 


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